You can email the site owner to let them know you were blocked. We have made changes to keep employees safe so response and call times may be longer than usual. Hope this helps you out. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. You have to sign up for gig service and sign a 2 year contract first. Occasionally there is a mix up and Comcast forgets to bury the drop. We're sorry that didn't solve your issue. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) This website is using a security service to protect itself from online attacks. Genius. Include the words "Firewall Investigation" in the subject line. Then, call PG&E at 1-800-743-5000. Massive outages do occur because of problems such as storms, floods etc. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Press Enter to send it. Electric Lines that run from the utility pole to your residence. An official employee, such as myself or whoever is first available, will respond. Emails sent with an attachment cannot be processed. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Thanks! Never touch a downed overhead electrical line. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. By selecting Accept all, you consent to our use of Cookies. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Select Start Troubleshooting to begin your modem restart. Can you direct message your name and address? . We've had a downed wire touching our building for about two months at this point. STAY AWAY from downed power lines. We have all the tools to help with your cable line and make sure it gets taken care of. Please send us a direct message to "Xfinity Support" with your full name and address. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not a word either by phone, email or through the support chat since then. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 No worries, Our team can definitely help right here! Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Talk to Us. Hello saftek and welcome, You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Find an Xfinity Location Check the status and hours of locations near you. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. @XfinityThomasChow long does it take for someone to reply? I am an Official Xfinity Employee. Where on your property are the lines down on and would you consider them a safety hazard as of now? I am a bot, and this action was performed automatically. 1 6 i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I have followed these instructions and sent the private message on 6/1/21. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Then, call PG&E at 1-800-743-5000. and our It has been severed months ago and left hanging. Jul 2007 - Sep 20169 years 3 months. What to expect: Your complaint will be posted online in a public database. It is to be expected when weather conditions are severe. Can you direct message us your name and address, please? What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Search accounts based on account number, or chat online. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. We have made changes to keep employees safe so response and call times may be longer than usual. We have made changes to keep employees safe so response and call times may be longer than usual. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Asking on behalf of my place of business. You can contact 811 to get utility lines marked. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Hi, @user_af7a95. Welcome to the Xfinity community! Thank you so much Anthony for sending us over those details and the Modmail. This post was marked as closed. Tips in case of an outage What if my power is out? It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! If you have questions about your services, we're here to answer them. Privacy Policy. Rod Furlan is a crook and Thief and should be held accountable. came out and verified that it isn't live. How do I report this? If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Call us anytime at. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Please help before someone gets hurt. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Let us know if you find downed or uncovered wires or cables in your area. A: Cable and phone wires dont carry current, so its safe to remove them. Our community is your official source on Reddit for help with Xfinity services. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. I will post again here when/if I receive a reply or action is taken. Comcast Xfinity problems in the last 24 hours. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Choose the option that best describes your situation. Provide your account info and say, Line is down., Dont have AT&T service? The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Discussion. Comcast does not do tree trimming. We've had a downed wire touching our building for about two months at this point. The wires at my rental property are on the ground. ET. the chances of Comcast having their act together enough to even . Its important that you dont exit the vehicle unless youre in imminent danger. A drop-down list appears. I am a bot, and this action was performed automatically. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. How do you get straight to a representative? If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Thanks! Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. A woman in Huntington says she contacted Comcast several times about a line. I am a bot, and this action was performed automatically. 115.124.120.233 In the 'To' line, type "Xfinity Support" there. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Update on June 10, 2021. How do I report an above ground cable down? Type your message in the text area near the bottom of the window 5. For your safety, do not touch or move the downed line. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). I have a downed wire in the middle of the street. We truly appreciate you taking the time to reach out to let us know about a downed wire. Who is responsible for cable line from pole to house? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Then, to let us know why you're calling, say Line is down.. How to Report an Issue Online Visit xfinity.com/xfinityassistant. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Create an account to follow your favorite communities and start taking part in conversations. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. If the center conductor of the cable is solid copper, it carries it quite well. Click to reveal Downed Power Line. Get in touch with Comcast Business. An official employee, such as myself or whoever is first available, will respond. When asked if you want to order new service, say "No." Please send us a PM with your first and last name, as well as house numbers to your service address. For immediate assistance, check out the Xfinity Assistant. Click the Check for Issues button. Throughout our history, DISH has always put customers first. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Verizon Business customers. Can you please send us a Modmail message with your first and last name and full address? Click the direct message icon, 2. How to report a down or damaged CenturyLink line. Sound the horn, roll down your window and call for help. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums #iworkforComcast https://corporate.comcast.com/stories/meet-our-digital-care-team. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Please call this number (855) 307-4896 to set up your service. Cloudflare Ray ID: 7a2ad44e3df86ef8 I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. -ATTU-verseCare. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I hate to hear this has been your experience and would love to investigate this for you! If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Remember: This number is just for unburied ground cables. Type your message in the text area near the bottom of the window. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Id give them a ring. X | `>`. Report an issue Select Chat. I have a downed wire in the middle of the street. DO NOT TOUCH downed lines or anything they are touching. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. The easement at my back property line has poles with electric and utility lines. How to Reach a Real Person at Comcast/Xfinity. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! How do I report down a cable line? Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I hope youre having a great week so far! I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. It's not the power line and I don't think it's the regular cable either because there's no service outage. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I don't have AT&T, or a landline. Yes, Comcast will come to your house to install the cable lines and equipment to your home. It's infuriating. Ask for the Comcast liason. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Our team can help get that line raised. Connectivity and managing Your Comcast Business network. We can assist you with getting a ticket opened to let our amazing local team know. Call us at 800-477-5050. If youve got a free afternoon, you can run the cable yourself and save some money. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can't get into my property because the line is blocking the drive way. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Comcast Xfinity Outage Map. I explained this to the rep when I called to cancel. How do I report a downed telephone line? Make sure you are signed in with your Xfinity credentials. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Our community is your official source on Reddit for help with Xfinity services. How do I talk to a real person at Comcast? The tree and the cable are both on the grass verge next to my property. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Call 800.288.2020 and select Repair. Then, call PG&E at 1-800-743-5000. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then it thanks me for signing in. See how you can save when you add Comcast Business Mobile or add a new line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Report it online using Xfinity Assistant. I called but only received voice mail. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Report A Downed Line. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Stay at least 35ft away from any downed wires during cleanup and other activities. Create an account to follow your favorite communities and start taking part in conversations. This post was marked as solved. Thank you for bringing this issue to our attention. If the IP address resides on the Comcast network. To qualify for the credit, customers must: 1. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Archived post. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. You may have to enter a lot of personal information to get connected, including your ZIP code. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Store Locator Status Center Check for outages and troubleshoot your services. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Payments are posted to your account after 5:30 p.m. on the day they are received. I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. For immediate assistance, check out the Xfinity Assistant. In the top right corner, you'll see a little chat icon near the bell icon. I called on 7/20/21 to report this issue and no-one has been to fix the wires. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. 70% of power outages are caused by major weather. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. If you are experiencing problems with Comcast Xfinity, please submit a report below. 5. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Make the report to that person.. Youve reached the best place and perfect person to help with virtually all of your account needs! Asking on behalf of my place of business. We have made changes to keep employees safe so response and call times may be longer than usual. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. This option is available 24 hours a day, 7 days a week. Press 0 a lot. Do what's best for your business. Scan this QR code to download the app now. We ask for direct messages because we can't post personal information in public. Let us know. New comments cannot be posted and votes cannot be cast. The channel and its live streaming world news is available . It's not the power line and I don't think it's the regular cable either because there's no service outage. Should you experience further issues, please create a new post. Don't touch anything or anyone in contact with a downed power line. Let us know. How to report a downed wire if I'm not a customer? Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. For immediate assistance, check out the Xfinity Assistant. Click Continue. An official employee, such as myself or whoever is first available, will respond. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Press question mark to learn the rest of the keyboard shortcuts. Companies respond better when others are watching. . I would like to report down wires in my back yard for the second time. Please contact the moderators of this subreddit if you have any questions or concerns. A tree in my back yard has two large branches resting on the phone/TV cables. Responsible . Report it as a hazard to your local PD, maybe they have a better contact. Two delivery trucks have had close calls recently. A recent storm brought down a tree which took down one of the above ground cables by my house. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. That person will tell you who the city's contact is in the Comcast governmental affairs office. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. It's a hazard to pedestrians and vehicles! Dial 333 to get connected to a customer service representative. Like. With our new Xfinity support chat, you do not need to input the name of a person. I have a downed line in my front yard. Hello @user_300363 and thank you! Where or how can I report this? Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Jacksonville, Florida Area. Thank you! The action you just performed triggered the security solution. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. This website wants shut 2 1 RR ryanray.rr81 Visitor 2 Messages Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Please contact the moderators of this subreddit if you have any questions or concerns. Whenever there is an outage, your first step is to report it via email or twitter. The tubing will start to shrink almost right away. The ground around your car may be energized. Comcast landlines are being used by homes and businesses alike. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Call 800.288.2020 . Contact Customer Service at (800) 391-3000. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I need someone to come out and fix it. Here is a list of frequently requested telephone numbers: Cable. Hope this helps you out. New comments cannot be posted and votes cannot be cast. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I really appreciate you being a member of the Comcast Family! Your IP: Voting closed 14. Call 911, which will get the FD out to asses the wire (s). Then Call Us. You aren't allowed to. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Thank you for reaching out to our forums community, its great we can connect this way! God forbid this huge company actually provide a phone number where you could talk to someone. Press question mark to learn the rest of the keyboard shortcuts. Don't worry, we'll never do that as it might cut into our profits for the quarter. Click the "New message" (pencil and paper) icon, 3. Sky News is a British free-to-air television news channel and organisation. . How do I get Comcast to come deal with this? I am at a loss. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Stay put and call 911. Thanks. Thanks. How do I know if my home is wired for Comcast? First Call 9-1-1. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Immediately Call Emergency Services. You will need to contact a tree trimming service yourself. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Thank you for reaching out to the Digital Care Team. An official employee, such as myself or whoever is first available, will respond. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. I am extremely frustrated this issue has not been of the upmost importance to your company. A drop-down list appears. A coaxial cable is capable of carrying current. Sky News is distributed via an English-language radio news service, and through online channels. If you receive overhead electric service, your electric system con- sists of the following: 1. Our team can assist with getting those downed wires raised. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. A drop-down list appears. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. 1. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Warn others to stay away. Just select Xfinity support and you will be able to speak with the next available specialist. Hello @ryanray.rr81 and thank you! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I really appreciate you being a member of the Comcast Family! to Call your mayor's office. Don't touch a downed power line or other equipment. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. 3.) In order to get started can you please send me a Modmail message with your full name and service address?
Battle Cats Guaranteed Uber Schedule 2021, Kennecott Smelter Emergency Phone Number, Easyjet Head Office Email Address, Texas Police Jurisdiction Laws, Halal Beaches In Uk, Articles H